My passion is in creating functional tools that allow team members to consistently exceed each customer's expectations. I thrive in competitive environments, seek opportunities to solve challenges, and strive to learn new skills/knowledge each day. To discover more about me, keep browsing my site or get in touch directly.
Expertise
Business Strategy
Performance Management & Motivation
Strategic Planning & Execution
Cross-Functional Collaboration
Change Management
Profit Optimization
Full P&L Accountability
Budgeting & Cost Optimization
Labor & Task Optimization
Strategic Planning & Execution
Market Development
Policy & Process Improvement
Risk Compliance Management
Change Management
Customer Satisfaction Enhancements
Training & Development
Multi-Unit Operations
HR & Human Capital Leadership
Performance Management
Employee Recognition & Motivation
Accomplishments
Professional Achievements
Below, you will find a list of the professional achievements and awards I have received throughout my career. These recognitions reflect my hard work, dedication, and expertise in the retail leadership. I am proud to share them with you.
Customer Experience
Earned GameStop the Newsweek 2018 Award for Best Guest Service –Specialty Retail by enhancing the in-store guest experience through strategic best practices, creating and facilitating role-based training, managing all domestic CRM metrics, industry benchmarking, and technical initiatives.
Profit Maximization
Saving $25M YOY in payroll expense through task reductions, establishing a systemic program to reduce OT by 50%, and establishing scheduling efficiencies that reduced spend while better supporting weekend coverage.
Associate Development
Increased sales by 12% by building financial acumen at the Regional level through optimizing unit visit cadence, structuring a detailed store visit guide, and building a performance dashboard to provide better visibility to outlier performance trends.
Soft-Skills Curriculum
Developed and implemented a company-wide customer service and selling skills curriculum that grew private label market share by 23% and NPS by 12 bps.
In Real Life!
